User FAQs
How do I register on EnergyBil as a customer?
To register on EnergyBil, you need to receive an invitation email from a system administrator. Follow the link in the email to complete your registration.
How can I view my energy consumption and graphs?
Once logged into your user panel, you can view your energy consumption and graphs by selecting the appropriate estate and desired date range.
How can I view and understand my bill?
In the Billing section of your panel, you will find detailed bills, including breakdowns of consumption and any additional charges. You can view a pie chart for a better understanding of the cost distribution.
What should I do if I find an error in my bill?
If you find an error in your bill, contact your building administrator or an EnergyBil superadministrator to request a review and correction of the bill.
How can I switch between different estates if I have more than one assigned?
Within your user panel, you can select different estates from a dropdown menu to view specific information for each one.
How do I pay my bill?
Instructions for bill payment will be detailed on each bill, or you can consult with your building's administration to learn about available payment options.
What should be done if a measurement device appears to be malfunctioning?
Any issues with measurement devices are typically handled by the EnergyBil team. If you suspect a problem, report it to your building's administration so they can coordinate with the EnergyBil team for verification and resolution.
Can I view the history of my consumption and bills?
Yes, in the user panel you can access the history of your consumption and all previous bills for review.
How is the consumption on my bill calculated?
The consumption is calculated based on the readings from the measurement points assigned to your estate, along with any fixed or variable expenses that have been included.